Booking Management & Availability
How do I connect SmartPMS with BeSafe Rate?
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How can I automatically open sales for my property/accommodations?
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Guide to Activating and Managing the Security PIN for Credit Cards
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How do I connect Ciaobooking with Chiavistello?
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Why Are My Age Exemption/Reduction Rules Not Working as Expected?
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How do I connect my OKHome devices to Ciaobooking?
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I have different pricing plans based on the length of stay. Why does a guest searching for one night also see the rate with a minimum stay of 2 nights?
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I received compensation for a late cancellation, but I don't see it in the report of the cancelled booking. Why is that?
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I have set different automatic closure/minimum advance rules on CiaoBooking and Booking.com/Airbnb. Which setting takes priority?
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Why is the treatment of the booking (e.g. breakfast included) on CiaoBooking different from what the customer booked on Booking.com?
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Is it possible to create a quote in PDF format?
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How can I associate a customer profile with multiple companies or properties?
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How do I connect Ciaobooking with Accommodation Smart?
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Management of the Tourist Tax Exemption from OTA Portals (Booking.com, Airbnb, etc.)
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What happens if I manually change an amount in a Booking.com reservation?
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Can I charge a different revenue share percentage for direct reservatioms to owners?
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Booking in "to be assigned" status, is it overbooking?
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Why are manual changes to an Airbnb reservation made on Ciaobooking get overwritten?
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Why are the Revenue Share calculations not aligned?
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How do I set a non-cumulative discount on Booking.com based on the number of nights if I want to create multiple promotions for the same period?
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Why, even after forcing a manual data submission to ROS1000, are guests arriving before a certain date not synchronised?
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Are cancellations with penalties or no-shows included in the Revenue Share report?
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How can I set a deposit for bookings and manage the balance on arrival? Does the system allow it?
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A reservation has been cancelled on the OTA (e.g. Booking.com), but it remains visible and active in my CiaoBooking calendar. What should I do?
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I have set a minimum stay on Ciaobooking but I still received a booking for 1 night (or shorter than I wanted) through booking.com
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Tourist Tax Amount NOT editable in reservation details
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Yellow/orange row on calendar and reservation to be assigned. What does it mean?
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How DO I CLOSE my property/rooms to sales?
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