Templates & Messages
Can I collect and send messages to my customers using email addresses other than those generated by booking.com/expedia etc?
Read the full article for more information.
Why are some dynamic tags sometimes not populated in my messages sent to customers?
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Why are my email templates not sent when I create a manual booking with the status "Option"?
Read the full article for more information.
Why can't I find the Access PIN (code) in my reservation, even though it has been set in the unit?
Read the full article for more information.
Why has my scheduled message not been sent yet? (especially in the case of last-minute reservations)
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What happens if a guest enters their personal email in an OTA booking?
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Is automatic integration with WhatsApp available?
Read the full article for more information.
How does priority work between the different communication channels (messages templates) in Ciaobooking?
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Links are removed in the message sent to my guest on the Puilse/Booking.com chat
Read the full article for more information.
I cannot find a copy of the sent message in the Pulse/Booking.com chat
Read the full article for more information.