Why am I having problems managing users? Guide to common errors and their solutions

👉Here you can find the complete guide for correctly creating a user:
 Creating and Managing Users (to give access to your collaborators or employees)

My collaborator can log in but cannot see any properties.

• Cause: This is the most frequent error. The association between a user and the properties is not automatic. If it is not specified manually, the user will not have access to any structure.
• Solution: Go to Settings → Users, find the collaborator and click on Edit. In the right column "Assigned Properties", check the boxes for all the structures they should be able to manage and save the changes.

I cannot assign a role or change a user's permissions (I receive an "Access Denied" error).

• Cause: Your account may not have sufficient privileges. 
  In CiaoBooking, usually only the Administrator User (the one who signed the contract) has the permissions to manage other users and assign all roles. They cannot modify other users of the ADMINISTRATOR type in any case.
• Solution: Contact the main administrator user of your organisation to carry out the operation. If you are the administrator and still encounter problems, contact CiaoBooking support at support@ciaobooking.com specifying the email of the user you wish to modify and what changes you would like to make.

I want to remove access for a collaborator

• Cause: The collaborator may also work for other companies that use CiaoBooking, so deleting their account would create problems for third parties.
• Solution: Do not use the "Delete" button. Instead, use the DISCONNECT (Actions - Disconnect) function. This option revokes the user's permissions only for the properties managed by you, leaving their account and access with other companies intact.